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Code of Ethics and Professional Conduct

In our profession the highest levels of ethics and professionalism are vital to establish an atmosphere of trust with clients and candidates.
Our Code of Ethics & Professional Conduct is the very foundation for ethical and transparent recruitment practices.


Respect for Work Relationships

a) In order to establish trust and build productive work relationships, RGA employees exercise due diligence and observe high standards of accuracy of information, advice given and timeliness, to both clients and work seekers.
b) RGA employees treat all recruitment professionals with respect and aim to work in a fair and open competitive environment.
c) This standard also seeks to emphasise the importance of applying an ethical and professional approach to customer service standards at all times.

Respect for Honesty and Transparency

a) RGA employees will act at all times with integrity, honesty, the highest ethical standards and appropriate behaviour.
b) RGA employees will not engage in any activities which would bring the recruitment industry, the REC or the IRP into disrepute.

Respect for Confidentiality and Privacy

RGA employees observe and respect the confidentiality of our clients and work seekers and ensure this is maintained at all stages of the recruitment process.

Respect for Laws

a) RGA employees comply with all relevant legislation, statutory and non-statutory codes and official guidance that will impact on our role in recruitment.
b) In particular, RGA employees make sure that they know what steps to take in order to ensure compliance with the Employment Agencies Act 1973, the Conduct Regulations 2003 (and amendments).

Respect for Diversity

a) RGA employees ensure that they treat all clients and work seekers with dignity and respect, and aim to provide employment opportunities based on objective business and competency related criteria.
b) RGA employees will always promote fair recruitment practices.
c) RGA employees will not act on an instruction from a client that may be discriminatory and, where possible, RGA employees will provide guidance to clients in respect of good diversity practice.

Commitment to Professional Development

a) RGA employees will ensure that we are well informed about recruitment practices, and RGA employees continually seek to improve their knowledge, skills and qualification base.
b) RGA employees use their IRP status to encourage clients to trust our professionalism.
c) RGA employees use the IRP designatory letters at all times and appropriately whilst a member of the Institute of Recruitment Professionals.
d) RGA employees will ensure that they regularly review the IRP notifications sent to them. This ensures that they are aware of any information that could impact on the recruitment industry and their day-to-day job.

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